Shipping policy

SHIPPING

Delivery areas and available shipping methods are displayed on the Website and, at the latest, during checkout when the delivery address is entered.

Shipping costs are calculated according to the delivery method selected and are displayed before final confirmation of the Order or Pre-order.

Once your order has been dispatched, a tracking number will be sent to you by e-mail.

DELIVERY TIMES

Orders are delivered within the time periods indicated on the relevant Product page or in this Shipping Policy and, at the latest, within thirty (30) days from validation of the Order.

PRE-ORDERS

Pre-orders are subject to the production of the Products concerned and therefore require a longer processing period.

The estimated delivery time applicable to each pre-ordered Product is indicated on its Product page and confirmed in the Pre-order confirmation e-mail.

If a Pre-order cannot be fulfilled due to a delay, absence or production issue resulting in its cancellation, the Customer will be informed by e-mail and the Pre-order will be refunded.

DELIVERY ADDRESS

The Customer is responsible for providing complete and accurate delivery details.

If an incorrect address is reported before dispatch, it may be corrected without additional cost.

If a parcel has already been dispatched and is returned to TYLAË GIU because of an incorrect address, reshipping costs will be borne by the Customer.

If a parcel delivered to a collection point is not collected within the applicable holding period and is returned to TYLAË GIU, outbound and return shipping costs may be charged to the Customer, including where the initial shipment was free of charge.

INTERNATIONAL ORDERS

For Products shipped outside the European Union and French overseas territories, customs duties, import duties or other local taxes may apply. These charges are the sole responsibility of the Customer.

For any question regarding your delivery, please contact hello@tylaegiu.com