Terms of sale

August 2026

ARTICLE 1 – DEFINITIONS

Customer: a natural person, acting as a consumer, placing an Order or a Pre-order.

Order: a binding commitment to purchase all Products selected by the Customer via the e-commerce service of the Website.

Delivery: transfer to the Customer of the physical possession of the Product(s).

Pre-order: binding commitment to purchase the Products selected by the Customer via the e-commerce service of the Website, subject to their production.

Product: goods offered for sale on the Website by the Seller.

Website: website published by the Company and accessible at the address tylaegiu.com

Seller: TYLAË GIU, a single-member limited liability company (EURL) with share capital of €1,000, whose registered office is located at 58 RUE DE MONCEAU, 75008 PARIS, France, registered with the Paris Trade and Companies Register under number 984382283, represented by Ms. Melany BOURGUIGNON in her capacity as Manager.

The Seller declares that it is up to date with its obligations relating to the Extended Producer Responsibility (EPR) scheme provided for by the French Environmental Code.
Membership of the eco-organisation ReFashion: EPR number _____________.
Membership of the eco-organisation Adelphe / Likeo / Citeo: EPR number ______________.

ARTICLE 2 – SCOPE OF THE TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale apply to all online sales concluded by the Seller via the Website for the purchase of Products. They do not apply to sales made in physical shops or retail outlets.

The sale of Products offered on and through this Website is strictly reserved for natural persons not acting within the scope of their commercial, industrial, craft or liberal professional activity. The Seller therefore reserves the right to refuse Orders for the same Product in large quantities and, in particular, for more than 10 identical items.

These Terms and Conditions of Sale are accessible to any user of the Website prior to placing an Order or Pre-order, where applicable. They are provided to the Customer on a durable medium after the conclusion of the contract, within a reasonable period and at the latest at the time of delivery of the goods.

The Customer declares that they have read the Terms and Conditions of Sale before placing any Order or Pre-order for Products. Consequently, placing an Order or a Pre-order implies full and unconditional acceptance of these Terms and Conditions of Sale by the Customer.

As these Terms and Conditions of Sale may be subject to later amendments, the version applicable to the Customer’s purchase is the version in force on the Website on the date the Order or Pre-order is placed.

ARTICLE 3 – PRODUCTS OFFERED FOR SALE

The main characteristics of the Products, including all essential information required under applicable regulations and, in particular, specifications, illustrations and indications of dimensions or capacity, are presented on the Website in the product pages and in the Seller’s catalogue. The Customer must read them before placing any Order or Pre-order.

The Seller undertakes to sell Products that comply with the regulations and standards in force in the European Union at the time of sale and whose performance is compatible with non-professional use.

The choice and purchase of a Product are the sole responsibility of the Customer.

The photographs and graphics presented on the Website, in particular the shade and intensity of colours, may vary depending on the device used to view the Website and on screen settings and performance. As such, they are not contractual and shall not incur the Seller’s liability.

The Customer must refer to the description of each Product in order to be aware of its properties, essential characteristics and delivery times.

In the event of an Order or Pre-order to a country other than mainland France, the Customer is the importer of the Product(s) concerned.

For all Products shipped outside the European Union and the French overseas departments and territories (DROM-COM), the price will be automatically calculated exclusive of tax on the invoice.

Customs duties or other local taxes, import duties or state taxes may be payable. They shall be borne solely by the Customer and are their sole responsibility.

The Products offered for sale are those listed on the Website on the day the Website is consulted by the Customer, subject to availability.

The Seller reserves the right to withdraw any Product from sale on the Website at any time and/or to replace or modify any information relating to the Products appearing on the Website.

Information relating to Product availability is updated automatically in real time. However, any error in updating, irrespective of its cause, shall not incur the Seller’s liability.

In this respect, the Seller shall not be held liable for the cancellation of an Order for a Product due to stock depletion. In the event of a Product being unavailable after the Order has been placed, the Customer will be informed by e-mail and the Order will be automatically cancelled.

The Seller shall not be held liable for the cancellation of a Pre-order for a Product due to a delay, absence or error in production. If a Pre-order is cancelled, the Customer will be informed by e-mail and the Pre-order will be automatically refunded.

Unless proved otherwise, the data recorded in the Seller’s IT system constitute proof of all transactions concluded with the Customer.

The Customer acknowledges that they have the legal capacity required to enter into a contract and to purchase the Products offered on the Website.

ARTICLE 4 – CONCLUSION OF THE ONLINE CONTRACT

It is specified that any Order or Pre-order placed on the Website is an Order or Pre-order with an obligation to pay.

Any Order or Pre-order implies acceptance of the description of the Products and of the prices in force on the date of the Order or Pre-order.

In accordance with Article 1127-1 of the French Civil Code, to place an Order or a Pre-order, the Customer is guided through the various steps required to conclude the contract from the Product page, as follows:

• Adding Products to the basket and confirming the basket
• Logging in with their e-mail and password if they already have a customer account, or entering their contact details
• Entering Order or Pre-order information (in particular address, delivery method and billing details)
• Accepting the Terms and Conditions of Sale
• Entering payment details
• Checking and confirming the Order or Pre-order.

Once their basket has been filled, the Customer can check the Products, the total price and the conditions of their Order or Pre-order. They may correct any errors before confirming the basket and the final Order or Pre-order.

Registration of an Order or Pre-order on the Website takes place when the Customer, after having accepted these Terms and Conditions of Sale by ticking the box provided for this purpose, confirms their Order or Pre-order by clicking on the button expressing their commitment to order and pay. This confirmation implies acceptance of all of these Terms and Conditions of Sale as well as of the Website’s terms of use.

An Order or Pre-order confirmation is sent to the Customer without undue delay by e-mail.

When placing an Order, a Pre-order or creating a customer account, the Customer undertakes to provide accurate, up-to-date and complete information and to maintain its accuracy. The Customer undertakes not to create an account under a false identity. It is the Customer’s responsibility to update their personal information.

The Seller reserves the right to cancel or refuse any Order or Pre-order from a Customer with whom there is a dispute relating to payment of a previous Order or Pre-order.

The login identifier is the Customer’s e-mail address. Access to the customer account is protected by a personal and confidential password. The Customer undertakes to keep this password secret and not to disclose it to third parties for any reason whatsoever. The Customer is responsible for their password. If the Customer becomes aware of any fraudulent use of their account, they undertake to inform the Seller immediately.

Once confirmed and accepted by the Seller under the conditions described above, the Order or Pre-order may not be modified or cancelled, except in the event of exercising the right of withdrawal or in cases of force majeure.

ARTICLE 5 – PRICES

Access to the Website is via the Internet. The costs of accessing the Internet by means of a remote communication service are borne by the Customer.

The Product prices are indicated in euros, inclusive of all taxes. They include VAT at the rate applicable in France on the date of the Order or Pre-order.

The prices shown on the Website do not include shipping costs, which are, in principle, payable by the Customer and calculated before the Order or Pre-order is placed.

If the Customer requests a faster or more expensive method of shipment than standard delivery, the additional processing, shipping, transport and delivery charges, as calculated before the Customer confirms the Order or Pre-order, shall be borne in full by the Customer.

The amount charged to the Customer corresponds to the total purchase price, including these charges.

An invoice is issued by the Seller and given to the Customer upon delivery of the Products ordered or pre-ordered.

Promotional offers are valid only within the double limit of the duration of the offer concerned and of available stocks. Any announcement of a price reduction must indicate the price charged by the Seller before the reduction, this previous price being defined as the lowest price charged by the Seller to all Customers during the thirty (30) days prior to the application of the reduction.

ARTICLE 6 – PAYMENT

For the purposes of this Article, “payment” means the effective availability of funds to the Seller. Payment is made online, in full, at the time of the Order or when placing the Pre-order.

The payment methods offered on the Website are those displayed at the payment step.

Payment by bank card is irrevocable, except in the event of fraudulent use of the card. In such case, the Customer may request cancellation of the payment and reimbursement of the corresponding sums upon presentation of supporting documents.

The Customer expressly acknowledges that providing their bank card number to the Seller constitutes authorisation to debit their account for the amount of the Product prices as indicated in the Order or Pre-order confirmation. Where applicable, a notification of Order or Pre-order cancellation for non-payment is sent to the Customer by the Seller at the e-mail address provided by the Customer for delivery of the Order or Pre-order.

The data recorded and kept by the Seller constitute proof of the Order or Pre-order and of all sales completed. The data recorded by the payment service provider constitute proof of any financial transaction between the Customer and the Seller.

In the case of a Pre-order, any amounts paid in advance by the Customer do not constitute a deposit (“arrhes”) within the meaning of Article 1590 of the French Civil Code.

ARTICLE 7 – DELIVERY

Article 7.1. Transfer of ownership and delivery areas

Delivery of the Products means the transfer to the Customer of the physical possession or control of the Products ordered or pre-ordered.

The delivery areas served are specified on each Product page, or at the latest in the basket, at the stage where the delivery address is entered.

Delivery arrangements depend on the delivery method chosen by the Customer on the Website. The Customer makes this choice when placing their Order or Pre-order.

The parcel tracking number will be sent to the Customer by e-mail so they can track their Delivery.

Article 7.2. Delivery charges

Delivery charges are invoiced at the rate in force, depending on the delivery method chosen, on the date of the Order or Pre-order. The Customer is informed of the amount of delivery charges before final validation of their Order or Pre-order.

Article 7.3. Delivery times

The Seller delivers Orders within the time periods indicated on each Product page or in the “Shipping Policy” section of the Website as it exists at the time of the Order, and at the latest within thirty (30) days from validation of the Order.

The Seller delivers Pre-orders within the time periods indicated on each Product page or in the “Shipping Policy” section of the Website, subject to actual production of the pre-ordered Products. The indicative delivery time for a pre-ordered Product is shown on each Product page and specified in the Pre-order confirmation e-mail. The Customer acknowledges that in the case of Pre-orders, delivery times are extended.

In accordance with Article L216-1 of the French Consumer Code, if delivery has not taken place within the announced time period, the Customer will be entitled to terminate the contract and obtain a refund from the Seller of all sums paid for the Order or Pre-order.

If the Customer has not informed the Seller that the delivery date or period constitutes an essential condition of the contract for them, the Customer must, before cancelling the Order or Pre-order, request that the Seller perform the contract within a reasonable additional period:

• either by registered letter with acknowledgement of receipt sent to: TYLAË GIU EURL, 58 RUE DE MONCEAU, 75008 PARIS, France

• or by e-mail sent to: hello@tylaegiu.com

If this new deadline is not met, then in order to obtain a refund following cancellation of the Order or Pre-order (termination of the contract), the Customer must contact the Seller:

• either by registered letter with acknowledgement of receipt at the following address: TYLAË GIU EURL, 58 RUE DE MONCEAU, 75008 PARIS, France

• or by e-mail to: hello@tylaegiu.com specifying the Order or Pre-order number and date.

The refund will be made within fourteen (14) days from receipt by the Seller of the cancellation of the Order or Pre-order, using the same means of payment as that used for the Order or Pre-order.

Article 7.4. Delivery risks

Delivery risks are borne by the Seller.

The Customer undertakes to provide accurate postal details to which delivery is possible.

The Seller cannot be held liable for delivery issues, loss or damage due to an error in the Customer’s contact details. In the event of an error by the Customer in the delivery address, the Customer must inform the Seller as soon as possible. If the error is reported before the Order or Pre-order is dispatched, it may be corrected at no additional cost.

However, if the error is discovered after dispatch:

• If the parcel is returned to the Seller, the Customer will be informed and may choose to receive a new shipment to the correct address. The reshipping costs will then be payable by the Customer.

• If the parcel is delivered to an incorrect address and is not returned to the Seller, the Seller cannot be held liable and no refund will be made to the Customer.

In the case of delivery to a collection point (shop or post office), if the recipient does not collect the parcel within the holding period, the parcel is returned to the sender (the Seller). In such case, outbound and return shipping costs will be charged to the Customer, even if the initial Order or Pre-order benefited from free shipping.

ARTICLE 8 – RIGHT OF WITHDRAWAL – EXCHANGES – RETURNS

8.1. Right of withdrawal

In accordance with Article L. 221-18 of the French Consumer Code, a consumer who concludes a contract via a distance communication method has a period of fourteen (14) days from the date of receipt of the Product to exercise their right of withdrawal from the Seller, without providing any reason and without paying any penalty.

To exercise their right of withdrawal, the Customer must inform the Seller of their intention to withdraw by completing and sending the withdrawal form reproduced in the Appendix or any other unambiguous statement expressing their wish to withdraw to the following e-mail address: hello@tylaegiu.com

The Customer must then send back the Products within fourteen (14) days from the date on which they communicated their intention to withdraw.

Return costs are covered by the Seller, who will send the Customer a prepaid return label by e-mail providing for postal return of the Products. If the Customer chooses a different return method than that proposed by the Seller, they will bear the return costs.

In accordance with Article L. 221-24 of the French Consumer Code, the Seller refunds the Customer all sums paid for the Order or Pre-order, including delivery charges up to the amount corresponding to standard delivery even if another option was chosen, without undue delay and at the latest within fourteen (14) days from communication of the decision to withdraw.

The Products must be returned by the Customer to the following address:

TYLAË GIU EURL, 58 RUE DE MONCEAU, 75008 PARIS, France

The Seller may defer the refund until the Products have been recovered or until the Customer has provided proof of shipment of the Products (whichever occurs first).

The Seller will issue the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means of payment and provided that the refund does not incur any fees for the Customer.

The Seller is not required to refund additional costs if the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller.

The Products must not have been used beyond a simple try-on comparable to that which could be carried out in a store, must not be damaged and must be returned intact in their original packaging with any accessories, user manuals and other documentation.

The Customer’s liability may be incurred in case of deterioration of the Product caused by the Customer.

In accordance with points 3), 5) and 6) of Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:

• Products made to the Customer’s specifications or clearly personalised;

• Products that have been unsealed by the consumer after delivery and cannot be returned for hygiene or health protection reasons;

• Products which, after delivery and by their nature, are inseparably mixed with other items.

ARTICLE 9 – WARRANTIES

The Customer benefits from the legal guarantee of conformity for Products that are apparently defective, damaged or spoilt, or do not correspond to the Order or Pre-order (under the conditions provided for in Articles L. 217-3 to L. 217-20 of the French Consumer Code), and from the legal guarantee against hidden defects arising from a defect in material, design or manufacture affecting the Products delivered and making them unfit for use (under Articles 1641 to 1648 and 2224 of the French Civil Code).

Article 9.1. Legal guarantee of conformity

The Seller undertakes to deliver a good that conforms to the contractual description and to the criteria set out in Article L217-5 of the French Consumer Code.

The Seller is liable for defects in conformity existing at the time the Products are delivered and which appear within two (2) years from delivery.

This warranty period applies without prejudice to Articles 2224 et seq. of the French Civil Code; the limitation period starts from the date the Customer becomes aware of the lack of conformity.

For new Products, any defects in conformity that appear within two (2) years are presumed to have existed at the time of delivery, unless proven otherwise.

In the event of a lack of conformity, the Customer may require that the Products be brought into conformity by repair or replacement, or, failing that, may request a price reduction or the termination of the sale under the legal conditions.

The Customer may also suspend payment of all or part of the price, or withhold the benefit of any advantage provided for in the contract, until the Seller has complied with its obligations under the legal guarantee of conformity, in accordance with Articles 1219 and 1220 of the French Civil Code.

It is the Customer’s responsibility to request that the Seller bring the Products into conformity, choosing between repair and replacement. The Product must be brought into conformity within a period that may not exceed thirty (30) days from the Customer’s request.

Repair or replacement of the non-conforming Product includes, where appropriate, removal and return of the Product and installation of the repaired or replacement Product.

Any Product brought into conformity under the legal guarantee of conformity benefits from an extension of this guarantee of six (6) months.

In case of replacement of the non-conforming Product where, despite the Customer’s choice, the Seller has not carried out the requested remedy, the replacement triggers a new two-year legal guarantee of conformity from the date of delivery of the replacement Product.

If the requested remedy is impossible or would incur disproportionate costs under the conditions set out in Article L217-12 of the French Consumer Code, the Seller may refuse it. If the conditions of Article L217-12 are not met, the Customer may, after formal notice, seek specific performance of the initially requested remedy, in accordance with Articles 1221 et seq. of the French Civil Code.

The Customer may in any event request a price reduction or termination of the sale (unless the lack of conformity is minor) in the cases provided for in Article L217-14 of the French Consumer Code.

Where the lack of conformity is sufficiently serious to justify a price reduction or termination of the sale, the Customer is not required to first request repair or replacement of the non-conforming Product.

The price reduction is proportionate to the difference between the value of the Product delivered and the value it would have had in the absence of the lack of conformity.

In the event of termination of the sale, the Customer is reimbursed the price paid in return for returning the non-conforming Products to the Seller, at the Seller’s expense.

The refund is made upon receipt of the non-conforming Product or proof of shipment by the Customer, and at the latest within fourteen (14) days, using the same means of payment as that used by the Customer, unless expressly agreed otherwise and in any event without any additional cost.

The above provisions are without prejudice to any damages that may be awarded to the Customer as compensation for loss suffered due to the lack of conformity.

Article 9.2. Guarantee against hidden defects

The Seller is liable for hidden defects under the legal guarantee against hidden defects arising from a defect in material, design or manufacture affecting the Products delivered and making them unfit for use.

The Customer may decide to invoke the guarantee against hidden defects of the Products in accordance with Article 1641 of the French Civil Code. In such case, the Customer may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

Article 1641 of the French Civil Code:

“The seller is bound by a warranty on account of the hidden defects of the item sold which render it unfit for the use for which it was intended, or which so diminish such use that the buyer would not have acquired it, or would only have given a lower price for it, had they known of them.”

Article 1648 of the French Civil Code:

“An action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.”

Article 9.3. Exclusion of warranty

The Seller’s liability may not be incurred in the following cases:

• Non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer’s responsibility to verify before placing an Order or Pre-order
• In the event of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, or normal wear and tear of the Product, accident or force majeure.

Information box provided pursuant to Article D 211-2 of the French Consumer Code concerning the legal guarantees of conformity and hidden defects:

The consumer has a period of two years from delivery of the goods to obtain implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity and not the date of its appearance. Where the sales contract for the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee applies to this digital content or service throughout the period of supply provided for. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.
The legal guarantee of conformity entails an obligation on the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days from their request, without charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.
If the consumer requests repair of the goods, but the seller imposes replacement instead, the legal guarantee of conformity is renewed for a period of two years from the date on which the goods are replaced.
The consumer may obtain a price reduction by keeping the goods or terminate the contract by obtaining a full refund in return for returning the goods, if:
1° The professional refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes a major inconvenience to the consumer, in particular where the consumer permanently bears the costs of returning or removing the non-conforming goods, or where they bear the costs of installing the repaired or replacement goods;
4° The lack of conformity persists despite the seller’s unsuccessful attempt to bring the goods into conformity.
The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies immediate price reduction or termination of the contract. In this case, the consumer is not required to request repair or replacement of the goods in advance.
The consumer is not entitled to terminate the sale if the lack of conformity is minor.
Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee period until the goods are delivered back to the consumer.
The above rights result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who in bad faith obstructs implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are retained or a full refund in return for returning the goods.

ARTICLE 10 – CUSTOMER SERVICE

For any information or question, for Order or Pre-order tracking, or to invoke the warranty, the Customer must contact customer service by completing the contact form on the “Contact” page of the Website, by e-mail at: hello@tylaegiu.com, or by telephone on +33 (0)6 58 78 37 08 (standard-rate call).

ARTICLE 11 – PERSONAL DATA

In accordance with the French Data Protection Act of 6 January 1978, as amended and supplemented by the General Data Protection Regulation (GDPR) which entered into force on 25 May 2018, the Customer has a right of access, rectification, objection, erasure and portability in respect of all of their personal data. This right may be exercised under the conditions and according to the procedures set out in the privacy policy available on the Website.

ARTICLE 12 – ARCHIVING

In accordance with Articles L.213-1, D.213-1 and D.213-2 of the French Consumer Code, the Seller ensures, for any contract concluded electronically for an amount equal to or greater than €120, the conservation of the written record of the contract and guarantees access to it at any time to the co-contracting party, upon request. The retention period is ten (10) years.

ARTICLE 13 – INTELLECTUAL PROPERTY

The Customer holds no intellectual or industrial property rights over the Products, packaging or presentation, which remain the exclusive property of the Seller.

Any use in any manner whatsoever by the Customer of industrial property rights belonging to the Seller or to its suppliers, manufacturers and partners is strictly prohibited, unless expressly authorised by the Seller.

None of the provisions of these Terms and Conditions of Sale may be interpreted as granting the Customer a licence over any intellectual property right.

The content of the Website is the property of the Seller and its partners and is protected by French and international intellectual property laws. Any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an infringement.

ARTICLE 14 – DISPUTES – MEDIATION – OPT-OUT FROM TELEPHONE SOLICITATION

In accordance with Article L. 223-1 of the French Consumer Code, telephone marketing for commercial purposes is prohibited unless the consumer has given their prior consent.

Such consent must be freely given, specific, informed and unambiguous, and must result from a clear affirmative action. It may be withdrawn at any time.

This prohibition does not apply where the communication is made in connection with the performance of an ongoing contract and relates to the subject matter of that contract.

Where the Customer’s telephone number is collected, any use of that number for telephone marketing purposes is subject to the Customer’s prior consent, in accordance with applicable regulations.

These Terms and Conditions are governed by French domestic law, to the exclusion of any international conventions.

In the event of a dispute relating to these Terms and Conditions or to a sale, the Parties shall endeavour, as far as possible, to resolve their dispute amicably.

If you are a “consumer” within the meaning of the preliminary Article of the French Consumer Code, you must first send your complaint to us by e-mail at hello@tylaegiu.com.

If this attempt fails, you may use conventional mediation or any other alternative dispute resolution method and, in particular, you may refer the matter free of charge, within one year of your complaint, to the competent consumer mediator pursuant to Title V of Book I of the French Consumer Code, whose contact details are as follows:

Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C)
E-mail: cm2c@cm2c.net
Postal address: 49 Rue de Ponthieu, 75008 Paris, France

If this mediation fails, or if you do not wish to resort to it, you remain free to bring your dispute before the competent courts.

ARTICLE 15 – PRE-CONTRACTUAL INFORMATION

The Customer acknowledges that they have been informed by the Seller, in a clear and comprehensible manner, by means of these Terms and Conditions of Sale, prior to making an immediate purchase or placing an Order or Pre-order and in accordance with Article L. 221-5 of the French Consumer Code, of:

• the essential characteristics of the Products, including specifications, illustrations and indications of dimensions or capacity enabling the Customer to purchase the Products in full knowledge of the facts, in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and shall not incur the Seller’s liability. The Customer must refer to the description of each Product to be aware of its properties and essential characteristics;

• the Product prices and any additional charges or, where no price is payable, any advantage provided instead of or in addition to it, and the nature of such advantage;

• the payment, delivery and performance arrangements for the sales contract;

• where the sale is not performed immediately, the delivery times for the Products ordered or pre-ordered;

• the Seller’s identity and full contact details;

• the existence and methods of implementation of the guarantees (legal guarantee of conformity, guarantee against hidden defects, any commercial guarantees) and, where applicable, after-sales service;

• the possibility of recourse to a consumer mediator, whose contact details appear in these Terms and Conditions of Sale, in the conditions provided for in the French Consumer Code;

• the right of withdrawal (existence, conditions, period, terms of exercise of this right and standard withdrawal form), the termination arrangements, complaint-handling procedures and other important contractual conditions and, where applicable, the cost of using the distance communication technique, the existence of codes of good conduct and any financial guarantees or security;

• the means of payment accepted.

ARTICLE 16 – GENERAL PROVISIONS

These Terms and Conditions of Sale are drawn up in French in their original version, which alone is authentic and prevails over any other version. They apply to the exclusion of all other terms and conditions. They are accessible to the Customer on the Website at any time and are systematically submitted to the Customer before any Order or Pre-order and at the time the Order or Pre-order is registered.

A printed version of the Terms and Conditions of Sale and any information sent electronically will be admissible in any judicial proceedings relating to the application of these Terms and Conditions of Sale, in the same way and under the same conditions as any other document created and kept in paper form.

The fact that a Party does not exercise, at any time, any right recognised under these Terms and Conditions of Sale, or does not require the application of any provision of the contract arising from these Terms, shall not be interpreted as a modification of the contract nor as an express or implied waiver of the right to exercise such right in the future, or of the right to require the strict performance of the obligations set out herein.

If any provision of these Terms and Conditions of Sale is held to be unlawful or unenforceable by a court decision, the other provisions shall remain in force.

In light of possible developments to the Website, the Seller reserves the right to adapt or amend these Terms and Conditions of Sale at any time. Consequently, the Seller invites the Customer to consult the Terms and Conditions of Sale before placing any new Order or Pre-order. The Terms and Conditions of Sale then in force will apply to all Orders or Pre-orders placed from their date of publication.

 

Appendix 1 – WITHDRAWAL FORM

MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)

To:
TYLAË GIU EURL, 58 RUE DE MONCEAU, 75008 PARIS, France

hello@tylaegiu.com

I/we () hereby notify you of my/our () withdrawal from the contract for the sale of the following goods (*):

Ordered on ()/received on ():

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.